Salesforce CEO Marc Benioff acknowledged the growing divide between AI innovation and enterprise adoption at Dreamforce. While Agentforce shows promising growth, only 8% of Salesforce customers have implemented the AI technology so far.
Bridging the AI Adoption Gap
At Salesforce’s annual Dreamforce conference, CEO Marc Benioff addressed what analysts suggest is a critical challenge facing the enterprise software industry: the widening gap between rapid AI innovation and slower business adoption. According to reports from the event, Benioff described a “bifurcation” between consumer embrace of AI tools like ChatGPT and the more measured approach taken by corporate customers.