Salesforce Navigates AI Adoption Gap as Enterprises Cautiously Embrace Agent Technology
Salesforce CEO Marc Benioff acknowledged the growing divide between AI innovation and enterprise adoption at Dreamforce. While Agentforce shows promising growth, only 8% of Salesforce customers have implemented the AI technology so far.
Bridging the AI Adoption Gap
At Salesforce’s annual Dreamforce conference, CEO Marc Benioff addressed what analysts suggest is a critical challenge facing the enterprise software industry: the widening gap between rapid AI innovation and slower business adoption. According to reports from the event, Benioff described a “bifurcation” between consumer embrace of AI tools like ChatGPT and the more measured approach taken by corporate customers.